Vision

It is the Vision of Redmond Fire & Rescue:

• To be continually prepared for duty, serving with integrity, responding with professionalism, and committed to our mission.
• To exceed our community's expectations of delivering a highly trained workforce in a prompt manner.
• To provide industry-leading service to our community members.

Mission

Redmond Fire & Rescue is a family of public safety professionals whose mission is to provide exceptional customer service; dedicated to saving lives and property through prevention, preparedness, problem-solving, and effective emergency response to all members of our community.

Priorities

• Respond to calls safely and efficiently.
• Maintain a high level of job proficiency.
• Maintain a high level of mental and physical fitness.
• Communicate effectively.

Credo

• We are professionals.
• People trust us to serve them.
• We are always on stage.
• We will make our actions applaudable.

Risk Statement

• We respond to emergencies believing we can make a bad situation better.
• We will not make a bad situation worse by risking our lives to protect lives and/or property that are manifestly lost.
• With calculated consideration, we will jeopardize our safety to protect savable property.
• If necessary, we will risk our lives to protect the lives of fellow human beings.

Values

• Integrity: To cultivate trustworthiness and professionalism of the highest quality within our workforce and promote a strong moral character.
• Respect and Acceptance: We value respect and acceptance of both internal and external customers through collaboration, trust, and teamwork.
• Humility: We value being open to personal change and professional improvement.
• Duty: We value our commitment to our duty to act, respond and serve to fulfill our obligations to the community.
• Adaptability and Collaboration: We value adaptability and collaboration in our approach to our environment which creates the opportunity for learning and success.
• Loyalty: We value loyalty as the allegiance and commitment to all members of the organization.
• Patience and Kindness: We use patience and kindness as foundational values in how we interact with our community.

Expectations

• Strive for excellence.
• Be personally responsible.
• Obey the law; follow appropriate directives.
• Protect the public at all times.
• Provide customer-oriented services.
• Promote Redmond Fire & Rescue at all times.
• Reflect a positive image for the organization.
• Work competently, utilizing experience and knowledge.
• Create good order within the department.
• Stay informed and communicate.
• Use good judgment and promote safety at all times.
• Protect your co-worker’s well-being.
• Protect, care for, and respect fire district equipment and property.
• Maintain a high level of job proficiency.
• Maintain a high level of mental and physical fitness.
• Be organized, and use time wisely.
• Help each other succeed.
• Treat co-workers equitably, consistently, and with respect.
• Assist in problem-solving.
• Be proactive.
• Be bold decision-makers.
• Carry out decisions in a positive manner.
• Document all pertinent and/or unusual incidents.

Officer's Additional Expectations

• Be mentors and trainers; recognize good performance.
• Be personal advocates for organizational decisions.
• Meet regularly with personnel to inform, address rumors with facts, and listen.
• Be positive, effective leaders, leading by example and embodying follower-ship.
• Review special or unusual incidents with personnel.
• Empower members, assist when needed, take charge when appropriate, and manage.
• Participate and strive for consensus.
• Be strong incident commanders.

Chief Officer's Additional Expectations

• Be involved in the community.
• Relate effectively with the Board of Directors.
• Create alliances and partnerships in the public and private sectors.
• Seek creative alternatives to the way we do business.
• Develop self, while assisting in the development of staff.